Runbooks for better incident management
An SRE's best friend, runbooks can help engineering teams stop putting out the same fires again and again.
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Why runbooks are useful
Automated processes don't always protect against issues -- so software needs 10s to 100s of different activities actioned by skilled humans to keep the system rolling
"30-40% of procedures require human judgement to resolve safely so that's still a bunch of run books won't go away - even if large parts of deployment are push-button processes."
Prevents an issue like this: "I recently ran into a situation where I spent 6 hours understanding how something works that would have taken 20 minutes if the relevant information was stored somewhere."
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Ways that teams have set up their runbooks…
Read the rest of this archived post on my website:
https://www.cruform.com/2021/08/18/runbooks-for-better-incident-management/
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